Overview
At Pink Pearl Bra Boutique, we are dedicated to offering beautifully crafted, luxurious lingerie designed to make you feel confident and exceptional. Due to the intimate nature of our garments, we uphold strict hygiene and quality standards to ensure every client receives pieces in pristine condition.
Non-Returnable Items
In the interest of hygiene and exclusivity, the following items are not eligible for return, exchange, refund, or store credit:
– All sale, promotional, or discounted items
– Panties, thongs, briefs, and underwear
– Gift cards or vouchers
– Any item that has been worn, washed, altered, or damaged after purchase
Please note:
All sale items are final sale. No returns, exchanges, or credits will be accepted on discounted merchandise unless the item is confirmed to be defective.
Returns on Full-Price Purchases
We will consider returns on full-priced items provided that:
– The item is unworn, unwashed, and unused
– All original tags, labels, and packaging remain intact
– The garment is in immaculate, resalable condition
– The return is requested within 7 days of purchase or delivery
– Valid proof of purchase is presented
Pink Pearl Bra Boutique reserves the right to decline any return that does not meet these standards.
Exchanges & Store Credit
Once your return has been approved, we offer: An exchange, subject to availability, or A store credit to the value of the returned item
Kindly note: We cannot guarantee availability of replacement items Promotional or sale pricing is not retained for exchanges
Returns Process
To initiate a return:
1. Contact us at patschmat@gmail.com OR +27 (0)64 236 1996
2. Securely package the item in its original condition
3. Return the item within the required timeframe
Please note:
Return shipping costs are the responsibility of the client unless the item is confirmed to be defective.
Processing Timeframes
Returns are processed within 5–7 working days after inspection
Approved exchanges or store credits will be issued thereafter
Our Commitment
At Pink Pearl Bra Boutique, every piece is carefully selected with quality, elegance, and intimacy in mind. For this reason, all returns are subject to strict quality checks, and we reserve the right to refuse any return that does not meet our policy requirements.
A Note on Fit
We understand that finding the perfect fit is essential. Our team is always available to guide you before purchase, ensuring a seamless and confident shopping experience.
Need help?
Contact us at patschmat@gmail.com OR +27 (0)64 236 1996.